Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy govern Psychologist Farnham’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

The terms ‘Psychologist Farnham’ or ‘Psychologist’ or ‘I’ or ‘your therapist’ or ‘my’ refers to the owner of the website. The term ‘you’or ‘client’ refers to the user or viewer of our website. The registered
office address is:
The Natural Therapy Clinic, 1 Carlton Yard, Victoria Road, Farnham, Surrey, GU9 7RD.

‘Live’ therapy refers to email therapy and coaching, telephone therapy and coaching, skype therapy and coaching and live chat therapy and NLP coaching sessions.
1. General
The use of this website is subject to the following terms of use:
1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.2 Neither I nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and I expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.3. Your use of any information or materials on this website is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.4. This website contains material which is owned by or licensed to the Psychologist. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
1.5. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1.6. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that I endorse the
website(s). I have no responsibility for the content of the linked website(s).
1.7. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
1.8 You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
1.9 You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on the

Psychologist’s website for a commercial purpose;

(e) edit or otherwise modify any material on the website;

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as a newsletter).

2. Acceptable use

You must not my website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use my website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to my website without my express written consent.
You must not use my website to transmit or send unsolicited commercial communications. You must not use my website for any purposes related to marketing without my expressed written consent.
3. Your promises to us
3.1 You confirm that:
i) You are over 16 years of age.
ii) All information and details provided by You to the Psychologist are true, accurate and up to date in all respects and at all times.
iii) You will comply with these Terms including, without limitation, the restrictions relating to acceptable use set out in the code of conduct section below.
3.2 You agree to compensate Me from any claim or damages(including any legal fees in relation to such claim or damages) made by a third party in respect of any matter in relation to or arising from Your use arising from any breach or suspected breach of these Terms by You or Your violation of any law or the rights of any third party.
4. The Psychologist’s legal obligations and limits on liability
4.1 While the Psychologist has taken every care in compiling this Site (which is based on clinical information and uses standard clinical tests), You acknowledge that the information contained on this Site does not constitute medical or professional advice. This site is provided for information purposes only and all content and services on this Site are provided on an ‘as is’ and ‘as available’ basis. The Psychologist does not make any promises to You in respect of the Site or its content.
4.2 Any decision made or action taken by You on the basis of information provided on or via the site is at your sole discretion and risk. You should seek appropriate professional advice before acting (or not acting) in reliance on any information contained in or accessed through this Site. So far as is permissible by law, the Psychologist does not accept any liability to any person relating to the use of this Site.
4.3 While the Psychologist will use all reasonable endeavours to correct any errors or omissions in the content as soon as practicable once they have been brought to her attention, She does not promise that the site will be available uninterrupted and in a fully operating condition nor that the information on and provided via the Site will be free from errors or omissions. The Psychologist shall not be liable for any failure or suspension of the site, or for termination of access to the Site or access to Site content.
4.4 Due to the fact that many technical aspects of the Site and the content provided is supplied by or otherwise dependent on third parties, the Psychologist is not responsible for the accuracy, suitability, reliability, completeness, performance, satisfactory quality, fitness for a particular purpose, or freedom from viruses, or other harmful programs of the content contained in or accessed through this Site.
4.5 The Psychologist will not be liable for indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by You and Me at the time of entering into these Terms, for example loss of profits or loss of opportunity.

Additional terms of use that apply to the Online Therapy and NLP Coaching ‘live’ service The following additional terms are only relevant and applicable where You choose to access Live (email, telephone, skype, live chat).
Therapy and Coaching Consent by Members to use the Live Therapy services The Client will be required to confirm that they have considered and accepted these terms before the first Live Therapy consultation.
The Client is encouraged to seek clarification on any of the following terms that they are unclear about.
Duty of confidentiality
All therapy and coaching that are accessed via Psychologist Farnham is under a strict duty of confidentiality to clients that the Psychologist works with. This duty is the same as would be expected between a clinician and a patient relationship in an NHS or private setting. This duty does not provide for absolute confidentiality if the Psychologist considers the client to be a risk to themselves and or others.
In addition, part of the quality of the service offered by Psychologist Farnham is that the Psychologist is supervised by experienced professionals. That supervision and support of the Psychologist will involve discussing certain details of the material from sessions with clients to ensure the provision of a quality service.
Anonymity in the therapy setting Private clients: private clients accessing LiveTherapy services via Psychologist Farnham can determine at initial consultation how much information about their ‘real’ identity they wish to share. The Client can agree with the Psychologist that they be referred to just by their username.
Sharing information with your Psychologist
Your Psychologist will only be able to assist you with those issues that You choose to share in the therapy session, however, the Psychologist cannot take any responsibility for alleged failure to take action on information that You have not provided.
Contact arrangements for the Psychologist
The client can contact the Psychologist via the email or telephone from the details on the Contact page of the Site. The Client will not be given access to any personal contact details of the Psychologist. Should telephone contact be part of the therapy arrangement, this would be negotiated between You and the Psychologist.
Risk or crisis situations
If the Psychologist identifies a real or perceived emergency situation in the course of a therapy session where the client or another person is identified (in the Psychologist’s opinion) as being at risk of harm then the Psychologist will take steps that believed to be reasonable to reduce the risk of harm. Due to the nature of the service (a remote service with limited access to the real identity of the Client) this will be usually limited to:
personal details (name, date of birth, address, telephone number) so that contact with local emergency services can be made for assistance.
i) Asking the Client if they are willing to provide location where they are who could be summoned for support be facilitated.
ii) Asking the Client if there is another adult in the
iii) Requesting GP details so that continuity of care can
iv) In extreme circumstances calling the police or other emergency services for assistance.

Assistance will be limited to what can reasonably be offered from a remote connection and whilst the Psychologist will operate in good faith to do what they can to improve the situation, the Psychologist cannot accept any responsibility for any harm that may follow.

Record keeping of therapy sessions

The Psychologist will keep short narrative factual records of each therapy session. These notes will be stored online on a secure server. The notes will be stored using the Client’s user name or name they would wish to be referred to, as the identifier.
The purpose of the record is to act as an aide memoire of the key points of the session and to assist the preparation of update reports for those that have referrers. It will not be a narrative account of the full session.
Clients will have the opportunity to add their own comments to the session record but not to request a change of the Psychologist’s record. However any factual errors in the Psychologist’s record can be noted by the Client in the record they make. The Psychologist is informed of obligations under the Data Protection Act 1998, Access to Medical Reports Act 1988 and any other applicable data protection legislation.
Fee arrangements

You agree that you will pay your fees 48 hours prior to your online coaching or therapy appointment, at the rate as set out on the Website at the time.

In the event that a session fails due to technical issues created by or in the control of the Psychologist then the session fee will be refunded or a further session will be booked at no charge.

In the event that a session fails due to technical issues outside the control of the Psychologist (eg as a result of failure of IT /broadband connection for the Client) then no refund will be payable.

The Psychologist cannot accept any liability to the client in respect of any LiveTherapy session save as expressly set out in this fee arrangements clause above.
Cancellations
If a session is cancelled by the member up to 48 hours before the time the session is due to start (GMT), it will not be charged for. If the session is cancelled with less than 48 hours notice, half of the session fee will be paid by the Client. If the Client does not attend the session, the full session fee will be charged.

You are able to make 2 cancellations without incurring a charge at less than 48 hours’ notice.

Additional cancellations will incur an administrative fee which is half of the session fee, regardless of notice given